Shipping policy

Shipping chocolates to arrive in perfect condition can be challenging, but we take every precaution so that your order arrives fresh and in perfect condition.  Please familiarize yourself with our shipping rates and policies before you order.

Most of our shipments occur early in the week so that packages are not sitting on a truck or in unconditioned warehouses over the weekend. If you are shipping to a warm climate especially, your package may be held until Monday to ensure minimal time in transit.

We go to great measures to ensure that our chocolate is delivered fresh and in perfect condition. To reduce the risk of melted chocolate in transit to warmer climates (65 degrees and higher), we use insulated packaging and gel packs to protect the chocolates. Please note that there are times in the year where we cannot deliver to extremely warm places because there is not enough packaging to protect our product.

We use UPS for our shipping and their rates are based on distance. Typical delivery times for ground are 2-7 days within the continental US, although there are no guarantees. UPS has warnings on their websites that pertain to weather events and natural disasters happening throughout the country. We try to take these in consideration when shipping and will delay or expedite a shipment if needed to avoid delivery delays, however we cannot be held responsible for shipments delayed due to weather or other events.